Enjoy Plovdiv


Privacy policy

The following document consists of how we collect, use, process and store your personal data. Please also check the included Cookie Statement which explains how www.enjoy-plovdiv.com makes use of cookies and other similar technologies.

First of all, if you have never used us before, www.enjoy-plovdiv.com is website for tours, holidays, events and experiences under one roof. You are welcome to join us and have fun at any time.

That privacy policy applies to information we collect through all platforms such as website, Social media, apps or other means connected to these platforms (such as contacting our customer service team via email or livechat). The statement could be amended from time to time if a new regulations occur. If for some reason you disagree with it, you should discontinue using our platforms. Hey, but if you agree – lets go on the next adventure together

What kind of personal data does www.enjoy-plovdiv.com collect? While you book your next trip we may ask you for a few things. All the basic stuff – your name, contact info, the names of anyone travelling with you and your payment details. We also collect information from your PC/laptorp, smartphone, tablet or other device you are using to access our services. That includes the IP address, the browser you use, and your language settings. There are also situations in which we receive information about you from others or automatically collect other information. This is the basic overview of the information we collect, but if you’d like to know more, we go into a lot more detail below. Read more

Why does www.enjoy-plovdiv.com collect and use your personal data? Do not be scared- it is normal to provide your name,for example, to book the desired trip. Also it helps us administer your online bookings and ensure you get the best service possible. We also could use your data to inform you of the latest deals and special offers. There are other uses too – if you‘d like to know just read the whole text.

How does www.enjoy-plovdiv.com share your data with third parties? There are third parties integrated into www.enjoy-plovdiv.com services.The main reason is to share your data relevant for your trip. There are also other parties which can receive some of your data, which are parties we involve to provide you with www.enjoy-plovdiv.com services, financial institutions, advertisers or in some cases governmental or other authorities. We do not sell or rent your personal data.

How does www.enjoy-plovdiv.com process communications that you and your booked Trip Provider may send to Booking.com? Enjoy-plovdiv.com can help you and Trip Providers exchange information and requests about their services and existing Trip Reservations, directing the communications through Booking.com. If you want to find out more about how Booking.com receives and handles these communications, read on here.

How does www.enjoy-plovdiv.com use Social media? The use of social media services may be integrated with enjoy-plovdiv.com services in various ways, which will involve us collecting some of your personal data or the social media provider receiving some of your information. If you’d like to learn more about how this information is used and exchanged, read on.

What security does www.enjoy-plovdiv.com put in place to safeguard your personal data? We observe appropriate and adequate procedures to prevent unauthorized access to, and the misuse of, personal data that we process.

How does www.enjoy-plovdiv.com treat personal data of children? Unless indicated otherwise, enjoy-plovdiv.com is a service you are only allowed to use if you are over 18 years of age. We only process information about children with the consent of the parents or legal guardians or when the information is provided to use by the parents or legal guardian.

How can you control the personal data you have given to www.enjoy-plovdiv.com ? You always have the right to review the personal data we keep about you. You can request an overview of your personal data by emailing us to the email address stated below. If you want to find out more about your rights to control your personal data, read on.

Who is responsible for the processing of personal data on the www.enjoy-plovdiv.com website and related Socail media channels? Enjoy-plovdiv.com is located in Plovdiv, Bulgaria and controls the processing of personal data on its websites and Social media.

What kind of personal data does www.enjoy-plovdiv.com collect? If you are looking for more detailed info below is the explanation in depth.

Enjoy-plovdiv.com collects and uses information which you provide to us. When you make a reservation, you are (as a minimum) asked for your name and email address. Depending on the Trip Reservation, we may also ask for your home address, telephone number, payment information, date of birth, the names of any guests travelling with you and any preferences (such as meal preferences and any mobility restrictions) you might have for your Trip.

If you get in touch our customer service team, or reach out to us through other means (such as through social media) we will collect information from you there too. Guests can also be asked to provide a review to help ensure future guests get exactly what they’re looking for. We will collect information from you included in your reviews, including your display name and avatar if you choose one.

There are also other instances where you’ll provide us with information. For example, if you’re browsing with your mobile device, you can decide to enable your current location or grant access to your contact details – this helps us provide you with the best possible service and experience (for example, to see our city guides, the nearest restaurants or attractions to your location or other recommendations). You can also open a user account, which allows you to save your personal settings, upload photos, review previous bookings or plan and manage future reservations or benefit from other features only available to account holders (such as incentives or other benefits we may offer).

Personal data you give us about others. Of course, you might not simply be making reservation for yourself. You may be doing a trip with other guests whose details you provide as part of the reservation, or you may make a reservation on behalf of someone else. However, at this point we have to point out that it’s your responsibility to ensure that the person or people you have provided personal data about are aware that you’ve done so, and have understood and accepted how Booking.com uses their information (as described in this Privacy Statement).

Personal data we collect automatically. Even if you do not make a reservation, when you visit our websites or apps we automatically collect certain information. This includes your IP address, the date and time you accessed our services, the hardware, software or internet browser you use and information about your computer’s operating system, like application versions and your language settings. We also collect information about clicks and which pages have been shown to you.

If you are using a mobile device, we collect data that identifies your mobile device, device-specific settings and characteristics, app crashes and other system activity. When you make a Trip Reservation, our system registers through which means and from which websites you have made your reservation or entered the enjoy-plovdiv.com websites and/or apps.

Personal data we receive from other sources. It’s not just the things you tell us, though – we may also receive information about you from other sources. These include business partners, such as affiliate partners, and other independent third parties, and anything we get from them may be combined with information provided by you to complete you booking.

Why does www.enjoy-plovdiv.com collect and use your personal data? We use the information collected about you for various purposes. Your personal data may be used in the following ways:

Reservations: First and foremost, we use your personal data to complete and administer your online reservation, which is pretty central to what we do!

Customer service: We provide international customer service from our local office.

Account facilities: Traveller can create a user account on our websites. We use the information you give us to administer this account, allowing you to do a number of useful things. You can manage your Trip Reservations, take advantage of special offers, make future Trip Reservations easily and manage your personal settings. Managing personal settings can allow you to keep and share lists, share photos.

Marketing activities: We use your information for marketing activities. These activities include:

Using your contact information to send you regular news of travel-related products and services. You can unsubscribe from email marketing communications quickly, easily and at any time – just click on the “Unsubscribe” link included in each newsletter.

Communicating with you: There may be other times when we get in touch, including by email, by post, by phone or by texting you – which method we choose depends on the contact information you’ve previously shared with us. And we process the communications you send to us. There could be a number of reasons for this, including:

Responding to and handling any requests to complete or amend a booking.

Market research: We from time to time ask our customers to take part in market research. Please see the information provided when you are invited to participate to understand what personal data is collected and how your personal data is used further..

Guest reviews and other trip-related information: During and after your trip you book through us, you may be invited to submit a review. We can also enable guests travelling with you or on whose behalf you have booked to provide a review. This invite ask for information about the Trip Provider, the destination.

Account holders can choose to put a review with a screen name instead of the real name. In addition to this, holders can choose to display a review anonymously. By completing a guest review, you are agreeing that it can be displayed on, for example, the relevant Trip Provider information page on our websites, on our mobile apps, on our social media accounts and social media apps. This is to inform other travellers about the quality of the provider you used, the destination you have chosen or other experiences you choose to share.

Legal purposes: Finally, in certain cases, we may need to use your information to handle and resolve legal disputes, for regulatory investigations and compliance.

Legitimate interests: We may use your information for our legitimate interests, such as to provide you with the best suitable content of the website, emails and newsletters, to improve and promote our products and services and the content on our website, and for administrative, fraud detection and legal purposes.

How does www.enjoy-plovdiv.com share your data with third parties? In certain circumstances, we’ll share your personal data with third parties.

The accommodation or trip you booked. In order to complete your reservation, we transfer relevant details to hotels, guides or rental services. This may include your name, contact details, payment details, the names of guests travelling with you and any preferences you specified when you made your booking. If you have a query about your reservation, we may contact the accommodation provider and ask them to handle your request.

Business partners: We as a company work with many business partners in Bulgaria Some of these business partners distribute or advertise our services, as well as help our other business partners distribute and advertise their own travel-related services.

Advertising : As a way of marketing enjoy-plovdiv.com services via third party business partners (to ensure relevant advertisements are shown to the right audience), we may share personal data with advertising partners. This includes your email address. We strive to only share email addresses in a hashed form so they can be matched to an existing customer database. We strive not to share your email address for any other purpose. For more information on personalised advertisements and your choices, please read “How are cookies used?” and “What are your choices?” in our Cookie Statement.

Futrhermore may make use of something known as cross-device tracking in order to optimize our services and marketing activities. This may be done with or without the use of cookies. For more information about cookies and other similar technologies, please see our Cookie Statement below. With cross-device tracking the website is able to track user behaviour across multiple devices. As part of cross-device tracking, enjoy-plovdiv.com may combine data collected from a particular browser or mobile device with another computer or device linked to the computer or device from which the data was collected.

How does www.enjoy-plovdiv.com use Social media? We use social media in different ways. We use to promote our business, travel-related products and services and to advertise, improve and facilitate other services.

Integration of social media plugins. We have also integrated social media plugins into the enjoy-plovdiv.com website and apps. This means that when you click on one of the buttons (such as Facebook’s ‘Like’ button) certain information is shared with these social media providers. If you are logged in to your social media account at the same time, your social media provider may relate this information to your social media account and possibly present your actions on your social media profile to be shared with others in your network.

What security procedures does www.enjoy-plovdiv.com put in place to safeguard your personal data? In accordance with European data protection laws, we observe reasonable procedures to prevent unauthorized access to, and the misuse of, personal data.

We use systems and procedures to protect and safeguard the personal data you share with us. We also use security procedures and technical and physical restrictions for accessing and using the personal data on our servers. Only authorized personnel are permitted to access personal data in the course of their work.

How can you control the personal data you gave us? You always have the right to review the personal information we keep about you. You can request an overview of your personal data by emailing us to the email address stated below. Please write ‘Request personal information’ in the subject line of your email to speed things along a bit.

You can also contact us if you believe that the personal information we have for you is incorrect, if you believe that we are no longer entitled to use your personal data, or if you have any other questions about how your personal information is used or about this Privacy Policy. Please email or write to us

Who is responsible for the processing of personal data on the www.enjoy-plvodiv.com website? Enjoy-plovdiv.com controls the processing of personal data. It is a private company located in Plovdiv, Bulgaria If you have any suggestions or comments about this privacy policy, please send an email to office@enjoy-plovdiv.com. We are always here to help.

Cookie Statement Cookies and other tracking technologies can be used on our websites and apps in various ways, such as making the website work, to analyse traffic or for advertisement purposes. These technologies are either used by us directly, or by our business partners, including third party service providers and advertisers we work with. If you want to learn more about what a cookie is, how they are used and what your choices are, please read more here.

What is a cookie? A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device.

In addition, there is a difference between session cookies and permanent cookies. Session cookies will only exist until you close your browser. Permanent cookies have a longer lifespan and are not automatically deleted once you close your browser. We strive to serve cookies or allow the serving of cookies with a maximum lifespan of 5 years. Only in exceptional circumstances, such as for security purposes and where absolutely necessary, will a cookie have a longer lifespan than that.

Next to cookies, other tracking technologies are used which are similar to cookies. These can include web beacons (also known as pixel tags, web bugs or gifs), tracking URLs or software development kits (SDKs). A web beacon is a tiny graphic image of just one pixel that can be delivered to your computer as part of a web page request, in an app, in an advertisement or in an HTML email message. Pixels can be used to retrieve information from your device, such as your device type or operating system, IP address, and time of visit. They are also used to serve and read cookies in your browser. Tracking URLs are used to understand from which referring website the Booking.com websites or apps are used. SDKs are small pieces of code included in apps, which function like cookies and web beacons.

All these technologies are together referred to in this Cookie Statement as “cookies”.

How are cookies used? Cookies are used for different purposes. They allow you to be recognized as the same user across the pages of a website, between websites or when you use an app.

Our website and apps use cookies for different purposes:

Technical cookies: We try to give our visitors an advanced, user-friendly website and apps that adapt automatically to their needs and wishes. To achieve this, we use technical cookies to show you our website, to make them function correctly, to create your user account, to sign you in and to manage your bookings. These technical cookies are absolutely necessary for our website to function properly.

Functional cookies: We also use functional cookies to remember your preferences and to help you to use our website and apps efficiently and effectively. For example, these cookies remember your preferred currency, language, your searches and your previously viewed accommodation. We may also use cookies to remember your registration information so that you don’t have to retype your login credentials each time you visit our site (because let’s face it – that’s pretty irritating). Your password will, however, always be encrypted. These functional cookies are not strictly necessary for the functioning of our website, but they add functionality and enhance your experience.

Analytics cookies: We use these cookies to gain insight of how people use our website. This means we can find out what works and what doesn’t, optimize and improve our websites or apps, understand the effectiveness of advertisements and communications, and ensure we continue to be interesting and relevant. The data we gather can include which web pages you have viewed, which referring/exit pages you have entered and left from, which platform type you have used, which emails you have opened and acted upon, and date and time stamp information.

It also means we can use details about how you’ve interacted with the site, such as the number of clicks you make on a given page, your mouse movements and scrolling activity, the search words you use and the text you enter into various fields. We make use of analytics cookies as part of our online advertising campaigns to learn how users interact with our website or apps after they have been shown an online advertisement. This may include advertisements on third-party websites. Analytics cookies may also be used to enable our business partners to learn if their customers make use of accommodation offers integrated into their websites.

Commercial cookies: We use third-party cookies as well as our own to display personalized advertisements on our websites and on other websites. This is called “retargeting,” and it is based on browsing activities, such as the destinations you have been searching for, the accommodation you have viewed and the prices you have been shown.

What are your choices?

If you choose not to accept certain technical and/or functional cookies, you may not be able to use some functions on our website. We currently do not support “Do Not Track” browser settings. In case a common standard has been developed which defines what exactly shall be meant by “Do Not Track” browser signals, we will review this policy again.

If you have any questions, suggestions or comments please send an email to office@enjoy-plovdiv.com This Cookie Statement may also be amended from time to time.